An order that has not been delivered can be cancelled and a full refund will be issued (Unless this is a Bespoke Order). An order that has been delivered or recently dispatched and deemed non-faulty, it is then the customers responsibility to return the item(s) such costs are the customers liability we can arrange for a courier to come collect your items Please be aware that there will be a collection charge.

It is the customers' responsibility to check whether they have sufficient space for the bed or the specifications of the order. Customers must make themselves aware of these exact measurements/specifications before ordering. If we are advised of the situation before we have acknowledged delivery, a change is then possible, but it could be subject to a small fee.

It is the customers' responsibility to make sure they have sufficient space for the product they have ordered. If the courier is still present and the item is returned to us then the product can be fully refunded, but any delivery costs are non-refundable. If the item has been left with the customer, a collection fee will be charged to collect the item as per our rates mentioned above.

All our products are guaranteed for a minimum of 12 months (please see individual products for further information). Our guarantee covers normal sleeping use only. Customers must comply with our recommended Weight limits, otherwise the guarantee will be void. If we deem a fault as 'misuse' by the customer, we have the right to void the guarantee. Please see ourGuaranteepage for more information.

Our mattresses may only be returned if the item is still in the sealed packaging and has not been used (slept on). This is due to health and safety regulations. It is the customers' liability to return the mattress, however, we can arrange for a courier to come collect your items. Please be aware that there will be a collection charge. We do not offer trial periods for any mattresses.